Legal
This policy explains our general approach to returns and refunds for goods supplied by Farm Root.
As Farm Root currently supplies through direct enquiry, wholesale and export arrangements, the specific terms for returns and refunds are agreed as part of each order. This policy sets out our general approach.
We stand behind the quality of our products. If goods arrive damaged, defective, or not as agreed, please contact us promptly with details and, where possible, photographs, so we can put things right — through replacement, credit or refund as appropriate.
To report an issue with an order, contact us at farmrootcashews@gmail.com as soon as possible after receiving your goods, quoting your order details.
Because many natural food products are perishable, returns may not always be possible. Where a return is not practical, we will work with you on a fair resolution.
When online purchasing becomes available on this website in future, a detailed returns and refund process will be published here to cover those orders.
Last updated: September 2026. We may update this policy from time to time; please check back periodically.